Emmassa is committed to protecting your personal information. This Privacy Policy describes Emmassa's policies and practices with respect to the collection, use and disclosure of personal information in the course of its commercial activities, including the information you may provide while using the Emmassa website (the "Website") and in obtaining goods and services from Emmassa (together, the "Services"). This Privacy Policy applies regardless of the format in which personal information is provided to Emmassa.
Questions or Complaints
Any questions, concerns, or complaints regarding this Privacy Policy, related privacy practices, or Emmassa's management of personal information may be directed in writing to:
Emmassa Home Solutions Ltd.
Privacy Officer
Metro Vancouver, British Columbia
info@emmassa.com
778 898 0185
What Is Personal Information
"Personal information" is information about an identifiable individual, such as your name, address and email address. To the extent permitted by applicable law, the provisions of this Privacy Policy concerning "personal information" do not apply to business contact information.
Consent
Except where limited exceptions apply, Emmassa will always make a reasonable effort to ensure that individuals are notified in advance of the purposes for which their personal information will be collected, used or disclosed and that, where necessary, consent is obtained. Depending on the circumstances, consent may be express or implied.
By using the Website, or by voluntarily submitting information to the Website or Emmassa, you signify your consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, you may not use the Website, or submit information to Emmassa.
You may withdraw your consent to the collection, use and disclosure of your personal information at any time, subject to legal or contractual restrictions. A decision to withhold or withdraw certain personal information may restrict Emmassa from offering or providing its Services to you.
Collection, Use and Disclosure of Personal Information
Emmassa limits the collection, use and disclosure of personal information to what is required and reasonable in the circumstances. During your use of the Website or in the provision of the Services to you or otherwise, you may be asked to voluntarily provide personal information for purposes such as: to provide you with the Services and respond to service inquiries; to contact and correspond with you regarding your transactions and use of the Services; to facilitate transactions and process payments; to develop and improve the Services; to process and respond to your inquiries and requests, and to otherwise administer Emmassa's relationship with you; to facilitate and enhance your use of the Website; and as otherwise specified at the time of collection.
Emmassa may keep a record of all communications with you. Emmassa will not sell or rent your personal information. Emmassa may disclose your personal information in the following circumstances: (a) to Emmassa's agents, suppliers and service providers for use in connection with matters relating to your use of the Website or Emmassa's provision of the Services to you; (b) if Emmassa is involved in the sale, transfer or reorganization of some or all of its business that involves the disclosure of personal information to another organization, to the extent permitted by applicable law; (c) as required by law or where Emmassa believes it is necessary to do so to comply with the law. Emmassa will require third parties to protect the personal information in a manner that is consistent with this Privacy Policy and all applicable law.
If you contact Emmassa by email or otherwise indicate that you would like to receive communications from Emmassa, Emmassa may send you information and updates as permitted by applicable law. At any time, you may ask Emmassa to stop sending you communications by contacting info@emmassa.com.
If you cease using the Website or the Services, or your permission to use the Website is terminated, Emmassa may continue to use and disclose your personal information in accordance with this Privacy Policy as amended from time to time.
Cookies and Other Technologies
The Emmassa website, online services, and email messages may use "cookies" and other similar technologies, such as web beacons and pixel tags. Those technologies collect information that assists Emmassa to improve its services, communications, and the visitor experience. Emmassa treats information collected by cookies and similar technologies as non-personal information (except for internet protocol (IP) addresses or other similar identifiers).
Retention
Personal information is retained for as long as it needs to reasonably fulfill the purposes it was intended, and for legal or business purposes. Personal information that has been used to make a decision that directly affects you will be retained for at least one year. Personal information that is no longer required is destroyed.
Access and Accuracy
Requests to access personal information or to challenge the accuracy and completeness of personal information must be made in writing by contacting Emmassa's Privacy Officer at info@emmassa.com. Emmassa will respond to written requests within 30 days of receipt. Subject to certain exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You can help Emmassa maintain the accuracy of your information by notifying Emmassa of any changes.
Safeguarding of Personal Information
Emmassa understands the importance of using security safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification or disposal. Emmassa employs physical, administrative and technological measures to protect personal information regardless of the format in which it is held and in accordance with the sensitivity of the information. Nevertheless, security risks cannot be eliminated and Emmassa cannot guarantee that your personal information will not be used or disclosed in ways not otherwise described in this Privacy Policy.
Third Parties
The Website may include links or references to other websites operated by third parties. This Privacy Policy does not apply to those websites and Emmassa has no responsibility or liability for or control over those websites and how third parties collect, use and disclose your personal information. Your use of those websites and your dealings with such third parties is at your own risk.
Services Agreements
The agreements that you accept when you engage the Services contain important provisions, including provisions disclaiming, limiting or excluding Emmassa's liability and provisions determining the applicable law and exclusive jurisdiction for the resolution of disputes. To the extent permitted by applicable law, each of those provisions applies to any dispute that may arise in relation to this Privacy Policy or Emmassa's collection, use, and disclosure of your personal information.
Revisions to This Privacy Policy
Emmassa reserves the right to modify this Privacy Policy at any time without any prior notice or liability to you or any other person. The collection, use, and disclosure of your personal information will be governed by the version of the Privacy Policy in effect at that time. New versions of the Privacy Policy will be posted on the Website and are available on request. Your continued dealings with Emmassa subsequent to changes to this Privacy Policy will signify your consent to the collection, use and disclosure of your personal information in accordance with the changed policy.